Return and warranty
If you have received incorrect items or the items you received are defective, please send an email to ckmtau@yahoo.com to discuss this further.
If you are not satisfied with the goods received, you can return them to us within 14 days of receipt, provided they are in their original and saleable condition.
Once returned, you are entitled to a full refund, excluding the cost of return shipping. We cannot refund or exchange items that appear to have been used or are not in their original condition.
Return Terms and Guidelines
- All returned items must be unused and in their original packaging. We are not responsible for the cost of returning the items.
- Ensure all returned items are securely packaged to prevent damage during transit.
- Ensure all return packages are sent using a traceable, insured service as we cannot take responsibility for items damaged or lost during return transit.
Change of Mind
You will receive a store credit for returned items in cases where you have changed your mind. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a Change of Mind store credit. Store credit is valid for 12 months. Handling / Cancellation fees will apply at 20% of the purchase price. The credit amount will not include original freight costs.
Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your statutory rights, our offers a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. Our warranty as outlined above and below does not limit or restrict your statutory rights under Australian Consumer Law.
The warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
Parts purchases, consumable components, and accessories [such as pool diaphragm, chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, cushions, wheels, blades, tubes, safety gear etc.] are not covered by our standard warranty once used. Should your part or consumable component arrive with a manufacturer's fault please contact us to discuss a resolution prior to using the item.
Until the nature of any fault is determined, the resolution we can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full product refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Returns section.
Warranties do not apply where items are resold/rented for the purpose of profit.